Business Process Management (BPM) is an approach that views a business as a collection of workflows or procedures. BPM software enables organizations to create, implement, accomplish, monitor, and optimize their processes. You can use the solution to get full visibility into your enterprise. It aids you to determine, mechanize, and develop your business processes continuously to boost efficiency and reduce expenditure. To get started with BPM, you should concentrate on offering business value. Adopt an incremental approach that enables you to establish value with a single project, build skills and competency, and extend the plus points across the enterprise. Thus, BPM software enables you to steadily improve your organization’s business processes. It is a technology that creates cooperation between IT employees and business users to jointly create systems that combine people, information, and procedures. Main components of BPM software include process modeling, Web and systems integration technologies, and business activity tracking.
To select an apt SaaS vendor you need to consider important criteria such as privacy and security, support and service, and transparency.
Find out if the provider can be trusted with data security and privacy. Do they have systems in place to protect your private information and data? Find about the security measures they use. This is an important feature of a SaaS system that cannot be over-emphasized.
It is important that the provider offers consistent support to resolve any problems quickly. Ask your potential providers the following queries: Do they offer consulting and training services to assist your employees to use the solution competently? Do they have an online support center that has valuable articles and training resources? What channels of support do they offer? Do they monitor problems till they are resolved? Is customer satisfaction measured?
Does the SaaS provider conduct their business in a transparent and open manner? You can find out by requesting them for references you can contact. Talk to existing users of the system to learn about the quality of service provided. Does the vendor make public the algorithms they employ in the program? Ask these questions to find a SaaS vendor whom you can trust with your confidential customer and business data.