Business Process Management (BPM) is a method that considers a business as a set of workflows or procedures. BPM software helps enterprises to design, implement, carry out, monitor, and improve their practices. You can employ the system to get full insight into your enterprise. It enables you to determine, mechanize, and improve your business processes continuously to boost efficiency and reduce expenditure. To get started with BPM, you should concentrate on delivering business value. Implement an incremental approach that aids you to demonstrate value with a single project, build skills and competency, and extend the plus points across the firm. Thus, BPM software aids you to methodically improve your enterprise’s business processes. It is a technology that creates collaboration between IT staff and business users to jointly create systems that integrate people, data, and procedures. Important features of BPM software include process modeling, Web and systems integration technologies, and business activity tracking.
To select an apt SaaS vendor you need to consider important criteria such as privacy and security, support and service, and transparency.
Find out if the vendor can be trusted with data security and privacy. Do they have systems in place to protect your confidential information and data? Find about the security measures they use. This is an important feature of a SaaS solution that cannot be over-emphasized.
It is essential that the vendor provides dependable support to resolve any issues quickly. Ask your potential vendors the following queries: Do they offer consulting and training services to help your employees to use the system efficiently? Do they have an online support center that has helpful articles and training resources? What channels of support do they offer? Do they track problems till they are resolved? Is customer satisfaction measured?
Does the SaaS vendor conduct their business in a transparent and open manner? You can find out by requesting them for references you can contact. Talk to existing customers of the system to learn about the quality of service provided. Does the provider make public the algorithms they use in the software? Ask these questions to find a SaaS vendor whom you can trust with your sensitive customer and business data.