Business Process Management (BPM) is a method that considers a business as a collection of workflows or practices. BPM software helps firms to create, implement, execute, track, and optimize their practices. You can use the solution to get complete visibility into your company. It helps you to discover, automate, and develop your business practices continuously to improve efficiency and reduce expenses. To get started with BPM, you should focus on delivering business value. Implement an incremental approach that assists you to establish value with a single project, develop skills and competency, and extend the advantages across the firm. Thus, BPM software enables you to steadily develop your organization’s business practices. It is a technology that creates partnership between IT team members and business users to jointly build solutions that combine people, data, and practices. Crucial features of BPM software include process modeling, Web and systems integration technologies, and business activity monitoring.
Disaster recovery and security are two important factors that need to be considered by SaaS consumers when evaluating potential providers.
Many SaaS providers do not have a disaster recovery site. Therefore, ask the following questions to your shortlisted vendors: How do you test your disaster recovery processes? What is your recovery time? How often do you test? Do you have discrete infrastructure; are your chief site and your disaster recovery site positioned in different geographical locations?
You need to be aware that many SaaS providers do not use enterprise-grade infrastructure to install SaaS apps. Many solutions have multiple providers. For example, there may be a firewall provider, an Internet provider, and a few others too in the mix. If a problem rears up, there is a lot of finger-pointing. This issue is common with on-premise IT applications. The solution is to decrease the number of providers so that there is accountability to ensure they take responsibility about performance.
Ask the potential SaaS vendors the following questions about security: Is your organization SAS70 compliant? What security procedures are used at your data centers? What security audits and principles does your company follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?
Needless to say, take your time to research carefully and get the answers to the above queries before you invest in a suitable SaaS product.