Business Process Management (BPM) is an approach that considers a business as a collection of workflows or procedures. BPM software assists organizations to design, implement, carry out, monitor, and optimize their processes. You can use the solution to get full insight into your enterprise. It assists you to discover, automate, and improve your business procedures continuously to boost efficiency and reduce costs. To get started with BPM, you should focus on providing business value. Assume an incremental approach that assists you to establish value with a single project, expand skills and competency, and extend the benefits across the organization. Thus, BPM software helps you to steadily boost your enterprise’s business procedures. It is a technology that develops cooperation between IT employees and business users to jointly build apps that integrate people, data, and practices. Crucial functionalities of BPM software include process modeling, Web and systems integration technologies, and business activity monitoring.
First, be clear about the reasons why you wish to use a SaaS product. You should also have a good understanding of your existing infrastructure and business procedures. This information will help you to smoothly integrate the SaaS platform with your existing infrastructure without any problems.
The second consideration is a follow up to the first one. Ask yourself what you want the SaaS solution to do for your organization. Then, be clear about the features the system should have. For example, if you want enhanced data collaboration between different business units you need a solution that can be accessed by multiple users. However, if you need a resourceful system that is similar to an on-premise solution, you need to invest in a SaaS product that can be accessed by only a few users at a time.
After you pick a suitable vendor, do not sign a contract before you take a good look at the Service Level Agreement (SLA). The SLA will clearly describe what the SaaS vendor is offering and the compensation they will pay if they do not deliver the agreed services. Read and understand the SLA thoroughly to know what you are getting into and to avoid issues later.