Business Process Management (BPM) is a method that looks at a business as a set of workflows or practices. BPM software helps organizations to create, implement, accomplish, monitor, and improve their processes. You can employ the system to get full visibility into your company. It aids you to determine, mechanize, and boost your business processes continuously to improve efficiency and decrease expenses. To get started with BPM, you should focus on providing business value. Adopt an incremental approach that assists you to establish value with a single project, develop skills and competency, and extend the plus points across the organization. Thus, BPM software enables you to systematically improve your firm’s business practices. It is a technology that creates cooperation between IT team members and business users to jointly build solutions that combine people, information, and practices. Important components of BPM software include process modeling, Web and systems integration technologies, and business activity tracking.
Pricing details are a key consideration when you analyze SaaS vendors. Ask the vendor if they offer price safeguards and contractual flexibility. “Shelfware” has become a major concern in SaaS licensing as customers end up paying for more than they need. Plus, to get pricing predictability, consumers are forced to subscribe to long-term agreements. Make sure you don’t get saddled with long-term licensing and get locked in for a long period with a single vendor. Ask about easy exit policies that allow you to migrate to another vendor if you are not satisfied with the services provided by the current one. Select a vendor that offers a handy standard annual termination facility as well as long-term price protection.
Another important element to consider is whether the cloud vendor meets compliance and security requirements. Your business is answerable to staff members, consumers, business partners, and regulators. Therefore, you should select a vendor that has adopted a technically sound and comprehensive security system. Map your security control requirements such as availability, integrity, confidentiality, privacy, and accountability to the vendor’s capabilities. Ask the potential provider about the procedures and systems they use to protect your private data. Do they meet general as well as industry-specific compliance and security standards? Do they offer special measures to meet the unique security needs of your specific industry? Get satisfactory answers to these queries before you make the investment.
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Main Functionality – rates the software’s ability to meet its main promise or USP.
Customization - Rates the software’s customization tools that allow the business to match the software’s functions to the business’ specific processes and current needs. Tools to watch include: custom reports; custom fields; custom business processes; logo insertions; and color palette choice.
Collaboration Features – rates the software’s functionalities that allow team members to work together, share documents, ideas and best practices. Includes tools such as: communication platforms (IM chat, VoIP, email, social media, phone); real-time features; attachment and association capabilities; and automatic task and contact associations.
Integration – rates the ability of the software to assimilate third-party applications and formats, especially popular productivity tools like Google Apps, Microsoft Office and Outlook and proprietary email apps. Also include connector apps that integrate the software to even more apps and APIs that allow developers to integrate their own apps to the software. May also include integration to older versions of the software.
Mobility – rates if the software has a mobile platform and which mobile OS it supports. Attributes to watch include: apps for iOS, Android, Windows Mobile, BlackBerry; mobile browser version; and specific mobile modules.
Ease-of-use – rates the level of difficulty in learning and using the software. Features to watch include: self-help tutorials; quick lookups; dashboard; drag-and-drop tools; intuitive behavior; search and data retrieval; formats and templates; and steps to perform a task.
Help & Support – rates the level of technical and customer support by vendor. Attributes to measure include: live support (chat); tickets; free and freemium support services; knowledge base support (PDF, recorded webinars, forum); and paid support plans.
Security – rates the software’s security infrastructure including the following features: enable/disable data access; password encryption; data backup; and official seals from reputable organizations that vouch for the software’s security.
Media Rating - averages the ratings by major review sites, such as: CNET, Gartner Vendor, MacWorld and PCMag.
We use our behavior-based Customer Satisfaction Algorithm™ to gather customer reviews, comments and opinions across a wide range of social media sites to help you make an informed buying decision.
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Our algorithm performs a wide-spectrum scan through all the most popular social media as well as blogs and websites to find customer reviews relevant to a specific product.
The behavior-based system collects all reviews that discuss a selected product filtering out comments and posts that do not feature a customer’s opinion about the product.
All gathered customer reviews are processed with a set of filters to extract key data from each review relevant to customer’s satisfaction including: detailed keywords analysis, social response signals and various meta data.
Collected data about users’ experience with the product are thoroughly analyzed using an algorithm that evaluates each processed factor as either positive or negative response from the customer.
After all partial data are analyzed and evaluated the system assigns a single customer satisfaction score to a product. It allows our users an easy and quick access to information on how many clients are satisfied with a product at the moment.